Overview

Why choose Eclipse for Sage SalesLogix?

Sage SalesLogix delivers tangible benefits across your entire organisation. A powerful and secure customer relationship management (CRM) solution, Sage SalesLogix gives you a complete view of customer interactions across your departments and teams— from lead generation, sales and marketing, to customer services and support.

With its easy-to-use, highly adaptable user interface, flexible access methods, and extensive customisation and integration capabilities, Sage SalesLogix provides you with the tools you need to help you increase sales, identify and reach more profitable customers, and enhance the customer experience you offer.

Eclipse Quick Facts - CRM

16 fully-qualified CRM Solution Managers, Consultants, Developers and Support Consultants
112 years of combined CRM experience
Large, local SalesLogix reference customer sites across our locations
Skills matrix across:

Education
Finance and Insurance
Government
Membership services
Not for Profit
Sporting associations.

Below: Sage SalesLogix company contact screen

Benefits

Sage SalesLogix enables your sales, marketing, and customer service/support teams to collaborate and respond promptly and knowledgably to customer inquiries and sales opportunities. Sage SalesLogix provides robust functionality out of the box, and your team can ramp up quickly with the intuitive user interface and time-saving features, including:

Sales
Marketing
Customer Services & Support
Reporting & Analytics
Mobility

Management is empowered with the information and tools they need to gain valuable business insights—facilitating timely, informed decisions. Team members have access to rich customer and prospect information and productivity tools so they can more effectively market to, sell to, and service your customers.

Sage SalesLogix’s highly flexible open architecture allows the solution to be integrated with other business management software; ultimately increasing performance and productivity within your business due to simplified data access, increased responsiveness and knowledge regarding customer inquiries and opportunities.

On-Premise or Sage SalesLogix Cloud?

Eclipse can deploy on-premise or in the Cloud - to better suit your business CRM requirements.

Below: Sage SalesLogix intuitive interface
SLX 2.png

Features

Sales Solution

Sage SalesLogix empowers you with the tools and resources needed to effectively manage all aspects of the sales cycle and increase your sales team’s performance. And, Sage SalesLogix offers flexible access points to your critical CRM data, including Windows, Web, or mobile devices, without sacrificing functionality or usability.

Sales Process Automation
Opportunity Management
Account and Contact Management
Calendar and Activity Management
Business Analytics Tools
Sales Forecasting
Lookups and Groups
Customer Communications/Mail Merge
Competitor Tracking
Literature Fulfilment
Reference Library
Territory Realignment
Application Integration

Marketing Solution

Sage SalesLogix provides full-scale marketing campaign management capabilities, including powerful lead management, targeted customer segmentation, multi-channel marketing communications, budget and ROI tools, and business analytics tools. Sage SalesLogix marketing solutions is designed to target your most profitable prospects and customers, shorten your sales cycle, and increase marketing efficiencies – by managing every aspect of your marketing campaigns in an easy-to-use interface.

Campaign Management
Lead Management
Web Lead Capture
Lead Qualification
Workflow Automation
Campaign Reporting (ROI)
Budget and Revenue Tracking
Robust Email Marketing
Marketing Resource Library
Application Integration

Customer Services and Support

Sage SalesLogix provides your customer service and support teams with a complete view of all customer interactions so they can better service, support, and sell to prospects and customers. They can quickly resolve customer issues and requests in order to deliver a high-quality customer experience with access to ticket, return, defect, and contract management tools. You can even provide your customers with convenient self-service options—empowering customers to find the answers they need or submit tickets and requests 24/7. Plus, Sage SalesLogix is highly flexible and can be tailored to work in conjunction with your existing business processes, streamlining departmental efficiencies.

Account and Contact Management
Ticket Management
Returns
Defect Tracking
Asset Management
Service Contract Management
SpeedSearch/Knowledge base
Calendar and Activity Management
Lookups and Groups
Reporting
Notification and Alerts
Customer Self-service Web Portal
Configuration and Workflow
Application Integration

Mobile

Extending Sage SalesLogix to smartphones and other mobile devices gives your field force a strong competitive advantage that can help drive revenue and enhance the customer experience. Whether viewing up-to-the-minute Account or Contact information, updating an Opportunity, scheduling an Activity, or logging a call or email to History, Sage SalesLogix Mobile gives your mobile workforce on-the-go the secure, instant access to vital customer information and productivity tools they need to succeed.

Reporting and Analytics

Sage SalesLogix Dashboard and Reporting capabilities enable real-time insights for driving effective business decisions at all levels of your organisation – from a single location.

Pipeline Analysis
Top Opportunities
Closed Sales to Date
Win/loss Analysis
Key Performance Indicators (PKI)
Product Sales Performance
Product Sales Opportunities
Calendar and Activity Views
Drill-down Dnalysis
Pre-built and Custom Reports

Technology

Flexible Deployment Options

On-premise or in the Cloud
Windows, Web, and mobile access
Select the deployment method(s) that best fits your varied sales team
Synchronise rapidly and work while disconnected (using Windows, Web, or Mobile clients), or work while connected over a network or the Web
Utilise BlackBerry or Windows Mobile (Pocket PC or Smartphone) for quick access to customer data in the field.