Customer Relationship Management (CRM) is a combination of policies, processes, and strategies designed to unify customer interactions and provide a meaningful way to track and record customer information. Successful CRM software will address your company’s unique business needs and processes, making sure the system works the way you do and supports what makes your company unique.

Criteria to consider when evaluating a new CRM solution include:

• Features & Functions - deep ‘out-of-the-box’ functionality
• Industry fit – ‘out of the box’ workflow/processes/functionality to fit your unique industry
• Customisation – ability to customise the solution to fit your unique business processes
• Embedded integration to Microsoft productivity tools such as Microsoft Outlook, Microsoft Word, Microsoft SharePoint
• Usability – user interface
• Workflow – ability to support your company’s unique business workflows
• Technology – guaranteed future upgrade path, ability to run on standard Microsoft architecture
• Expansion – ability to expand modules across the business (sales, marketing, customer support)
• Flexibility – ability to customise to meet your unique needs at user level, operational level, management level
• Reporting tools
• Budget – total cost of ownership

At Eclipse, we offer a choice of intelligent CRM solutions. It is our business to evaluate the solutions we offer with these and your own business criteria in mind and make your choice a simple one. Built on familiar and widely used Microsoft technologies, our portfolio of CRM solutions includes: