Overview
Why choose Eclipse for a Business Process Software Solution?
Eclipse's Business Process Solution is the tool for all your Business Process Management and communication needs. It will assist in your compliance, quality assurance, operations and knowledge management requirements.
Our solution provides a structured information system that makes business processes and the necessary communication of these processes, both transparent and controllable. It provides the facility to create detailed documentation whilst maintaining a high-level overview in one system, and will show you Who does What, Why, When, Where, and With What.
Within the software, the relationships between processes, departments, systems, rules, regulations, risks and objectives can be managed with minimal effort.
Documenting processes is easier, faster and much more effective due to the easy-to-understand structure. Furthermore, every process and its associated relationships need to be documented only once, resulting in unambiguous documentation which is easy to continuously manage, improve and update.
Benefits
Working with our Business Process Solution generally consists of four key phases.
In the first two phases, modelling and describing, you use the Developer software. This is a desktop application, just like Microsoft Word, Excel and Visio, and is used to design and develop business process documentation.
The final two phases, publishing and improving, will allow you to communicate and receive feedback on the information. You can publish the information to a Word or a PDF document, but also to an interactive website. When you publish the content, it becomes an integrated part of your organisation's intranet to boost transparency and improve compliance and employee commitment.
Below: An example of a business process within the software-created Business Process Website would appear similar to the following:
Features
| Distribute to Multiple Locations Quickly and Effectively |
- Publish to interactive website - easily accessible by all employees, irrespective of location.
- Eradicate the need for paper / Word based training content.
- Simple and cost effective distribution of process and training documentation.
- Makes the impact of changes in key business processes and procedures quickly visible to those involved.
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| Create and Modify Content, Quickly and Easily |
- Central repository for all key information relating to how your organisation works.
- Reduce costs of managing and continuously improving documentation on:
- Policies, Procedures, Rules, Regulations, Controls etc...
- Dynamically hyperlinked relationships mean multiple changes can be made with minimal effort.
- Strict version control to maintain a record of organisational change.
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| Training and Ongoing Education |
- Effective and economical training in either a self-paced or instructor-led environment.
- Easy to understand process notation
- The Business Process Website presents the process models and associated documentation via a variety of graphical features, including:
- Flowcharts, Cross-Function Flowcharts, Screenshots and Role Matrices.
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| Employee Feedback |
- Allows employees to provide feedback directly on the website, against the processes or documentation in relation to the:
- Accuracy of the content
- Methods to improve the efficiency & effectiveness of the process
- Minimise knowledge loss resulting from staff turnover - provides a facility to easily inform the organisation of changes in the way work is performed.
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| Compliance and Internal Controls |
- Dynamically hyperlink key business processes to various policies and procedures to ensure compliance with a multitude of rules and regulations:
- ISO 9000 / 14000
- Sarbanes Oxley
- Occupational Health & Safety
- Link the processes and regulations to the key controls put in place to ensure these regulations are adhered to.
- Segregation of Duties - by hyperlinking activities in a process to the relevant role responsible for performing the activity, the 'My-View' feature can be used to provide a detailed role description of all key activities linked to the various roles within your organisation.
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For more information on the use of our Business Process Solution as a component on an ERP Implementation - click here.
BP & ERP
Business Process and ERP Implementations
At Eclipse, we understand that there is a strong relationship between the successful implementation and maintenance of systems and the attention paid to business process documentation and communication.
An implementation of a new system results in significant change within an organisation, both in terms of technology and process, however ultimately it is the people who need to perform the process (within the new technology) that have the most difficult task in change management. This brings about the need to focus on business process documentation, communication and training.
In order to manage these changes successfully, it is essential to document the business processes being adopted, as well as the associated work instruction, i.e. how to actually perform these processes within the new system. This information should then be effectively communicated to staff within the organisation.
Through Eclipse's knowledge and experience in the implementation of ERP Solutions, we have developed various suites of business process documentation that can be customised to your organisation's particular setup/configuration of the ERP Solution.
This investment will provide your organisation with a suite of key business processes relating to a standard setup/configuration of your selected ERP system with a particular emphasis on conveying two key aspects:
- What is the process
- How to perform the process within the new ERP system.
These processes can then be customised to the particular setup / configuration / modification of the system as agreed upon during the various Design and Analysis workshops, creating a customised suite of business process documentation.
This solution will provide a base level of business process documentation suitable for inclusion in an ongoing education program, enabling your organisation to enhance the training and guidance provided to employees, by offering a tool which communicates the most effective and efficient approach to executing your key business processes within the respective ERP Solution.
Utilising Eclipse's Business Process Suite within an ERP Implementation, can provide the following benefits:
Increased ROI on ERP System
- Shortened time for system design and implementation
- Reduced cost and risk
Reduced total cost of ownership
- Standardised business processes and training content
Easier to manage and maintain apps
Increased Satisfaction
- Risk Mitigation
- Supports Change Management
- Increase in user productivity
Increased user adoption and competency
- Process driven training content
- Customised end user support material
- Accelerates proficiency
Reduced documentation & training cost
- Large time reductions in development of customised training material
- Reduced cost and effort in maintaining currency of training content.
Content has been developed for a variety of Eclipse's ERP Solutions, and Eclipse can now offer the following Business Process Suites:
- Microsoft Dynamics AX Business Process Suite – AX 2009 and AX 2012
- Microsoft Dynamics NAV 2009 Business Process Suite.
Microsoft Dynamics AX
Business Process Suite - AX 2009 and AX 2012
The Microsoft Dynamics AX Business Process documentation has been developed over the last 18 months and resulted in Eclipse's standard Microsoft Dynamics AX Business Process Suite.
The Microsoft Dynamics AX Business Process Suite includes:
- Approximately 138 flowcharts
- Approximately 90 key business processes modelled and described, including detailed work instructions and screenshots
- Business Process Website content includes over 1,000 pages of documentation.
The key areas covered within the suite are:
- Procurement & Sourcing
- Sales & Marketing
- Warehouse and Inventory Management
- General Ledger
- Project Management and Accounting
- Fixed Assets
- Accounts Payable
- Accounts Receivable
- Production.
Below: The following screenshot has been taken from the software-created Business Process Website of the Standard Microsoft Dynamics AX 2012 Business Process Suite:
Microsoft Dynamics NAV
Business Process Suite - Microsoft Dynamics NAV 2009
The Microsoft Dynamics NAV Business Process documentation has been developed over the last 18 months, and resulted in Eclipse's Standard Microsoft Dynamics NAV Business Process Suite.
The Microsoft Dynamics NAV Business Process Suite includes:
- ± 106 flowcharts
- ± 60 key business processes modelled and described, including detailed work instructions and screenshots
- Business Process Website content includes over 700 pages of documentation.
The key areas covered within the suite are:
- Procurement
- Sales
- Basic Warehouse and Inventory Management
- Advanced Warehouse Management
- General Ledger
- Fixed Assets
- Accounts Payable
- Accounts Receivable
- Customer Relationship Management (CRM).
Below: The following screenshot has been taken from the software-created Business Process Website of the Standard Microsoft Dynamics NAV 2009 Business Process Suite:
